Refund & Return Policy – Alpha Chain Labs
Last Updated: 2/22/2026
Due to the sensitive and specialized nature of research-use materials, all sales are final unless
otherwise stated below.

  1. General Policy
    We do not accept returns or provide refunds for:
    ● Change of mind
    ● Ordering errors
    ● Improper handling or misuse
    ● Opened or used products
  2. Damaged or Incorrect Items
    If you receive:
    ● A damaged product
    ● A defective product
    ● An incorrect item
    You must notify us within forty-eight (48) hours of confirmed delivery.
    Your claim must include:
    ● Order number
    ● Description of the issue
    ● Photographic evidence
    Upon review, we may, at our discretion:
    ● Provide a replacement
    ● Issue a store credit
    ● Offer a refund in rare cases where replacement is not possible
  3. Non-Delivery
    Refunds may be considered only if:
    ● The order was not delivered due to an error on our part
    ● The carrier confirms loss in transit
    ● The claim is submitted promptly
    Refund eligibility is determined solely at our discretion.
    For assistance, contact: support@alphachains.store